Refund & Cancellation Policy

Ecom Intelligence is operated by ROA BUSINESS SOLUTIONS LLC.

This policy describes how charges, cancellations, and refunds are handled for subscriptions and credit packs.

1. Billing

Today, plans and credit purchases are charged by Shopify: you approve each charge in your Shopify Admin and it appears on your Shopify invoice. Card payment on our website is not available yet; it will arrive when Stripe is active, and this policy will be updated before it applies to you. Subscriptions are billed on a recurring basis, either monthly or annually. An annual plan charges the full year upfront and delivers its credits month by month, never the whole year at once. Each cycle renews automatically at the start of the period unless you cancel before the renewal date. Prices and the billing interval are always shown before you confirm a purchase.

2. Cancellation

• Paying through Shopify: you can cancel anytime from your Shopify Admin, where the subscription charge was approved: open Settings → Billing in Shopify Admin and cancel the app subscription there. Uninstalling the app from Shopify also ends its recurring charge. Usage & Billing in Ecom Intelligence shows your current plan and lets you manage plan changes, but cancellation itself is completed in Shopify.
• Card payment on our website (not available yet; it will arrive when Stripe is active): once it exists, you will be able to cancel anytime from Ecom Intelligence, in Usage & Billing in your account settings, by choosing Cancel subscription. No Shopify step is needed.
• After cancelling, you keep access to your plan's features until the end of the period you already paid for.
• No further charges apply after cancellation unless you reactivate.
• If cancellation is scheduled for a future date, you will see a "scheduled cancellation" notice in the billing section.

3. 30-Day Money-Back Guarantee

Your first paid subscription charge is covered by a 30-day money-back guarantee. If you ask within 30 days of that charge, we refund the full amount of that charge — no questions asked, whether or not you used your credits. To request it, contact info@ecomintelligence.ai from the email of your account. The refund goes back through the same channel you paid with (today, your Shopify invoice; card payment on our website will arrive when Stripe is active).

• The guarantee applies once per person, company, workspace, or payment method.
• It covers the first paid subscription charge only, not later renewals or one-time credit packs.
• When a refund is issued, the paid plan ends and the account stays without a plan: your data is kept and you can choose a plan at any time.

4. General Refund Rules

• Outside the 30-day guarantee, processed payments are not automatically refundable.
• Consumed AI credits outside the guarantee are generally non-refundable.
• We evaluate exceptions case by case for documented billing errors or duplicate charges — contact info@ecomintelligence.ai.

5. One-Time Credit Packs

• Purchased credit packs are delivered immediately.
• One-time credit packs do not expire unless otherwise stated at purchase.
• One-time credit packs are non-refundable once any portion has been consumed.
• Unused packs may be reviewed case by case under Section 4.

6. Plan Changes

You can upgrade or downgrade at any time. Changes are prorated automatically by the billing provider that charges you (currently Shopify) based on the remaining time in the current cycle.

Failed generations and credits

If a generation fails because of an error in our system or an AI/provider service, the failed generation should not consume credits. A generation cancelled by the user, or a failure caused by the user's prompt, files, settings, or other action, may consume credits. If credits were charged incorrectly, contact info@ecomintelligence.ai for a review; when the review confirms an incorrect charge, the corresponding credits may be restored.

7. Failed Payments

If a charge fails, your account enters a grace period of 7 days ("past due") during which you keep access while you update your payment method. If the payment is still not resolved when the 7 days end, your account stays without a plan: paid features pause, your data is kept and you can choose a plan at any time.