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Terms of Service

Version 1.3Effective Date: November 1, 2026Last Updated: November 1, 2026

Ecom Intelligence is operated by ROA BUSINESS SOLUTIONS LLC.

By creating an account or using the platform you agree to these Terms of Service ("Terms"). If you do not agree, do not use the platform.

1. The Service

Ecom Intelligence is an ecommerce intelligence platform offering conversion audits, advertising performance analysis, market research, AI-generated content (text, images, and video), and related tools for online stores. Available features are described before access is granted.

2. Your Account

  • You are responsible for keeping your credentials confidential and for all activity under your account.
  • You must provide accurate information when registering and be at least 18 years old (or the age of majority in your jurisdiction).
  • One person or legal entity per account; do not share credentials with unauthorized third parties.

3. Subscriptions, Credits, and Billing

Requesting access is free and does not require payment details. An access request is not a paid subscription; it only gives you the access code you need to create your account. Prices for paid options are disclosed before purchase.

  • Paid plans are billed on a recurring basis, either monthly or annually, and renew automatically until cancelled. An annual plan charges the full year upfront and delivers its credits month by month, never the whole year at once. Today, plans and credits are charged by Shopify, approved in your Shopify Admin and shown on your Shopify invoice. Card payment on our website is not available yet; it will arrive when Stripe is active.
  • AI features consume plan credits that reset each billing cycle. One-time credit packs, where offered, do not expire unless otherwise stated at purchase and are consumed after plan credits.
  • Failed generations caused by system or provider errors should not consume credits. If credits were consumed incorrectly, they may be restored after review — contact info@ecomintelligence.ai.
  • You can cancel at any time: plans paid through Shopify are cancelled in your Shopify Admin, where the charge was approved; plans paid on our website are cancelled in Usage & Billing in your account settings. You keep access until the end of the paid period. Your first paid subscription charge is covered by a 30-day money-back guarantee. See the Refund & Cancellation Policy.
  • We may change prices or plan limits with reasonable advance notice; changes apply from your next billing cycle.

Failed generations and credits

If a generation fails because of an error in our system or an AI/provider service, the failed generation should not consume credits. A generation cancelled by the user, or a failure caused by the user's prompt, files, settings, or other action, may consume credits. If credits were charged incorrectly, contact info@ecomintelligence.ai for a review; when the review confirms an incorrect charge, the corresponding credits may be restored.

4. Acceptable Use

You must follow the Acceptable Use Policy. In short: no illegal activity, no attempts to breach security or access other users' data, no abusive automation to evade usage limits, and no use of AI tools to produce deceptive or prohibited content.

5. Third-Party Integrations

Shopify and Meta Ads are services you choose to connect. We process data from those integrations to provide the features you request, while your direct use of Shopify and Meta remains governed by your agreements with those platforms. We are not responsible for actions taken by those platforms (e.g., ad account restrictions).

6. AI-Generated Content

Outputs produced by AI features are probabilistic and may be inaccurate. They are provided for informational purposes only and are not professional advice — legal, financial, medical, or otherwise. You are responsible for reviewing AI output before using or publishing it. See the AI Disclosure and Results Disclaimer.

7. Content Ownership and License

You retain your rights in the brand materials and other content you provide, subject to third-party rights. Between you and us, you retain rights in creative outputs generated in Studio using your brand, to the extent permitted by law. You grant us a limited, non-exclusive license to host, reproduce, technically adapt, transmit, and display your materials, connected-store data, and generated outputs only as reasonably necessary to provide, secure, troubleshoot, and support the service features you request and to comply with law. You authorize us to retrieve and process data from platforms you connect only within the permissions you grant and for those requested features. This license does not transfer ownership of your connected-platform data, permit its sale, or permit its use for independent advertising or model training. You are responsible for having the rights and permissions needed to provide these materials and connect those platforms.

We retain all rights to the platform software, brand, and design.

8. Disclaimer of Warranties

The service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that AI outputs will be accurate.

9. Limitation of Liability

To the maximum extent permitted by law, ROA BUSINESS SOLUTIONS LLC and its affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, arising from your use of the service. Our total aggregate liability is limited to the amounts you paid us in the twelve (12) months preceding the claim.

10. Termination

You may close your account at any time. We may suspend or terminate accounts that violate these Terms or the Acceptable Use Policy. Sections that by their nature should survive (ownership, disclaimers, liability limits, dispute resolution) survive termination.

11. Governing Law and Disputes

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. Disputes are resolved as set out in Sections 11.1 through 11.7 below.

11.1 Informal resolution first. Before either party starts a formal proceeding, you and ROA BUSINESS SOLUTIONS LLC agree to try in good faith to resolve the dispute informally for at least thirty (30) days after one party sends the other a written notice describing it. Send your notice to info@ecomintelligence.ai; we will send ours to the email address on your account.

11.2 Binding individual arbitration. Except as provided in Section 11.5, any dispute arising out of or relating to these Terms or the Service that is not resolved under Section 11.1 will be resolved exclusively by binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules. The seat of the arbitration is Polk County, Florida. The arbitration will be heard by one arbitrator and conducted in English. Judgment on the award may be entered and enforced in any court of competent jurisdiction.

11.3 Class action waiver. You and ROA BUSINESS SOLUTIONS LLC may bring claims against each other only in an individual capacity, and not as a plaintiff or class member in any purported class, consolidated, or representative action or proceeding. The arbitrator may not consolidate the claims of more than one person and may not preside over any class, consolidated, or representative proceeding.

11.4 Jury trial waiver. To the extent permitted by law, you and ROA BUSINESS SOLUTIONS LLC each waive any right to a trial by jury in any dispute that, under this Section, is heard in court instead of arbitration.

11.5 Exceptions. Either party may bring (a) an individual claim in small claims court, (b) a claim for urgent injunctive or other equitable relief, and (c) a dispute over intellectual property rights, directly in the state or federal courts located in Polk County, Florida, without first going to arbitration.

11.6 Opt-out. You may reject the arbitration provisions of this Section (Sections 11.2 and 11.3) by sending a written notice to info@ecomintelligence.ai within thirty (30) days after you first accept version 1.3 of these Terms. If you opt out, disputes will be brought in the state or federal courts located in Polk County, Florida, as these Terms provided before version 1.3, unless applicable law requires otherwise.

11.7 Survival and severability. This Section survives termination of your account and of these Terms. If any part of this Section is held invalid or unenforceable, the rest remains in effect. If the class action waiver in Section 11.3 is held invalid or unenforceable for a particular claim, that claim (and only that claim) will be brought in the state or federal courts located in Polk County, Florida, and not in arbitration.

12. Changes to These Terms

We may update these Terms. Material changes will be announced in-app or by email with reasonable notice, and the version and Effective Date above will be updated. Continued use after the Effective Date constitutes acceptance.

13. Contact

Questions about these Terms or legal notices may be sent to info@ecomintelligence.ai. The mailing address and telephone number we publish are those of our designated DMCA agent, shown in the DMCA Policy: 1599 Eucalyptus Way, Davenport, FL 33837; +1 (689) 677-9384.

Changelog

  • v1.3 — Adds binding individual arbitration (AAA, Polk County, Florida), a class action waiver, a jury trial waiver, exceptions and a 30-day opt-out to Section 11, after 30 days of informal resolution. Section 3 was updated to match the current plans and billing. The effective date is shown at the top of this page.
  • v1.2 — Previous version, effective October 17, 2026 and in force until November 1, 2026. Disputes were brought in the state or federal courts located in Polk County, Florida. Read the full v1.2 text.

English is the controlling version of these Terms. Any translations provided are for convenience only.

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